KUALA LUMPUR: The National Consumer Complaints Centre (NCCC) received 40,637 complaints on purchase of goods and services, involving losses of RM33.8 million last year.
NCCC Board of Directors chairman Datuk N.Marimuthu said it was an increase of 18.2 per cent compared with 37,216 complaints received in 2009.
“Eighty per cent of the 40,637 complaints, however, have been solved,” he told reporters after opening the seminar and launch of NCCC Annual Report 2011 here yesterday.
According to the report, information and telecommunication service made up the highest proportion of the total complaints with 9,349 cases.
“This is because more and more people are using the Internet and broadband connections. So, there are a lot of problems, especially in terms of service,” he said.
Consumer products made up the second highest proportion of the total complaint with 8,181 cases followed by vehicles (5,292), wellbeing services (2,470) and electricity and energy supply (2,382). — Bernama